John Schuerman Consults — Core Competencies

Personal Core Competencies for Organizational Improvement

Please Choose:
Strategic Planning & Execution
Core Business Process Improvement
Leadership Development
Customer Focus
Statistical Methods
Lean Manufacturing
Safety
Team-Based Process Improvement & Re-engineering
Group Dynamics
Human Development & Communication Skills

Strategic Planning & Execution

Primary Methods: Strategy Maps, Hoshin Planning, Balanced Scorecards, and Management Review using the Plan, Do, Check, Act cycle.

Education Sources: TQM seminars, Harvard Business Review, Mark Finster –Management consultant, various texts.

Applied Experience: Led implementation as General Manager for 2 companies, guided the process for several clients, created format and guided implementation across multiple business units as Director of Quality for two corporations.

Core Business Process Improvement

Primary Methods: Value-stream mapping, System Thinking tools, Organizational Assessment tools, 7 Basic Quality tools, 7 Management & Planning tools.

Education Sources: Conferences and textbooks, Lean Manufacturing seminars and texts, Graduate level statistics courses, Joiner & Associates video series and educational materials, Systems-Thinker newsletter, Goal/QPC materials and seminars.

Applied Experience: Assessed and resolved hundreds of key process problems across numerous organizations.

Leadership Development

Primary Methods: Workshops, one on one coaching, on-site consulting & problem-solving, case studies, various tools for improving performance of individuals and teams.

Educational Sources: Howick & Gray trainer programs, Adult learning resource materials, various TQM workshops, MAQIN resource center, W. Edwards Deming seminars and writings.

Applied Experience: Created curriculum, taught managers the principles of TQM and trained hundreds of employees in the methods of continuous improvement. Over twenty years experience in the delivery of corporate training and education. Numerous individual coaching engagements.

Customer Focus

Primary Methods: QFD (Quality Function Deployment), Voice of the Customer.

Educational Sources: MAQIN Conferences, QFD and VOC textbooks, focus group testing, Joiner Associates video series.

Applied Experiences: Initiated the use of customer surveys, focus groups, and feedback processes to gather customer information and modify products and product offerings to fit the market.

Statistical Methods

Primary Methods: 6-Sigma statistical tools --SPC, Experimental Design, ANOVA, Regression Analysis, Measurement Error studies (GR&R), Non-linear Systems Analysis, and 6-Sigma process tools –Process mapping, FMEA.

Educational Sources: BS Industrial Engineering, Graduate studies in Statistics, Active participation with the Center for Quality and Productivity Improvement, various textbooks and seminars.

Applied Experiences: Solved numerous problems in the areas of new product development, quality assurance test methods, and manufacturing process control. Transferred this capability by teaching engineers, QA personnel, and production workers the basic statistical tools, SPC and Design of Experiments.

Lean Manufacturing

Primary Methods: Kaizen Rapid Improvement Events, Value stream mapping, SMED (Single Minute Exchange of Dies), 5S, Cellular manufacturing, Time studies, Work flow diagrams. Quick Response cells and office teams.

Educational Sources: BS Industrial Engineering, Productivity Inc. Seminars and books, various texts, QRM texts and seminars.

Applied Experiences: Guided the implementation of changeover reduction programs and 5S for three different companies. Conducted time studies to develop proper data for estimating systems. Utilized workflow diagrams and other tools to aid in re-design of plant layouts, reduce lead time and cost.

Safety

Primary Methods: STOP (Safety Training Awareness Program) from Dupont.

Educational Sources: STOP leader’s guides, a mentor.

Applied Experiences: Trained all employees and led implementation.

Team-Based Process Improvement & Re-engineering

Primary Methods: Kaizen Rapid Improvement Events, Joiner 7-Step Method, Basic QC tools, Project Management, Process Re-engineering.

Educational Sources: The Team Handbook, Joiner video series and materials, MAQIN resources, various seminars and articles.

Applied Experiences: Initiated employee involvement and team-based process improvement in every organization worked for over the past 22 years.

Group Dynamics

Primary Methods: Dialogue, Large Group Interaction techniques, 7 Management & Planning tools, Facilitation techniques.

Educational Sources: Dialogue seminars, ASTD workshops, MAQIN seminars and materials, tutoring from colleagues.

Applied Experiences: Facilitated many strategic planning sessions, retreats, company meetings, and brainstorming sessions to not only accomplish agenda items but to build the team.

Human Development & Communication Skills

Primary Methods: Personality Assessment tools, Goal-setting, Personal Improvement Plans, Feedback, Market-value assessments.

Educational Sources: Howick & Gray Seminars, compensation consultants, Joiner & Associates seminars and materials, Wilson Learning materials, MAQIN resources.

Applied Experiences: Designed and implemented new systems for employee development to promote continuous improvement. Managed the processes for employee reviews, feedback, career planning, compensation, training, etc. Consulted with other business units and delivered training on the new systems.